SHIPPING QUESTIONS

  • When will I receive my order?
    • If you choose Standard Shipping, you will receive your order in 2-5 business days. Please anticipate increased processing times during the holiday season.
    • If you choose 2-Day Shipping, you will receive your order in 2 business days.


PRODUCT QUESTIONS

  • Can the Ultra Moisturizing Body Balm/Lotion also be used on my face? No, our formulation for this product is specifically designed to be used on your body. For best results, please use our Green Tea Daily Face Moisturizer on your face.
  • How many times do I have to use your product in order for it to work?  Like most great things in life, consistency is key. Please use our products with the following frequency, and adjust as needed. 

 

Use Daily

Beard Oil, 3-In-1 Wash, Body Balm, Face Moisturizer

Use Twice Daily

Face Wash (morning and night)

Use 3-4 Times a Week

Beard Balm

Use Weekly 

Face Scrub (in place of Face Wash)

Use As Needed

Tweezers, Beard Brush & Comb Kit 

  • Does your product work with dry/oily/sensitive skin type? Yes, absolutely. We’ve included the best natural ingredients that’s gentle enough for sensitive skin, and works with your body’s natural oil production levels, which makes our products effective with all skin types.  
  • Are there any ingredients which may cause irritation or allergy on sensitive skin? No, we only use high quality natural ingredients that soothes your skin instead of causing irritation. We can proudly say that we’ve never had a single complaint about allergic reactions of any kind. 
  • How do I apply your product? Each product includes a step-by-step guide with videos and/ or instructions. To check them out, go to the product page and click on the tab titled “How To Use”. Instructions are also included on the product label. 
  • What are your ingredients? Nothing but the good stuff. We use high-quality plant-based ingredients that are proven to make a difference. See the product page of the website for key ingredients and the product labels for a full list of ingredients. 
  • When can I expect to start seeing results? For best beard growth results, please allow at least 30 days of consistent product use. For all other products, you will notice results and improvements within 2-3 days, if not instantly.
  • What is your honest feedback about the product and does it really work? Our philosophy is to create amazing products that do exactly what we say they do. We work hard to deliver on our product promises – we’ve ran tests and received feedback from thousands of black men and we can honestly say that these products really work. In fact, we are so confident that you’ll love our products that we offer a no questions asked refund if you’re not completely satisfied.


ORDERING / PROCESSING QUESTIONS

  • How do I get a refund/ What is the refund policy? Email or chat customer service with your order number and we’ll process the refund within 1 business hour.
  • How do I cancel my monthly subscription? Customers can manage, modify, or cancel their account and subscriptions. For instructions, click here. If you’re still having issues, please contact customer support and we will cancel it for you. 
  • Do you guys save my payment information? No we do not. In fact, your credit card details never hit our servers and are processed by a third party, industry- leading eCommerce provider. 
  • What is the procedure for making a payment from ViaBill? Shop like you normally would and follow the usual checkout process. When prompted to enter payment information, select ViaBill and follow the instructions.ViaBill Golden Grooming Co.
  • My discount is not working/ My discount code shows invalid while checkout? You can only use 1 discount code at a time. If your discount code isn’t working, it may be expired or it may be because another code is being auto- applied, probably for free shipping. 
  • Does your company have any physical stores? Currently, Golden Grooming Co. does not have any physical retail stores. However, our products can be found in select Macy’s locations, click here to see the list. 
  • My card was charged but I didn’t get any confirmation email or order number? Confirmation emails will include your order number and they are sent automatically when an order is completed. Please check your inbox again, being sure to check your “Spam”, “Junk”, and “Promotions” folder.  
  • Can I buy your product wholesale or retail? Yes, please sign up for a wholesale account using this link:  “Wholesale Portal”